Frequently asked questions.
Need information about a particular machine? Contact us with the equipment name and your requirements.
How should I compare two machines in the same category?
Start with the configuration and the pack you intend to handle. Compare the listed parameters for that entry, then consider material feed, operator access and package collection. Similar machine names do not establish identical process scope.
What should I send when asking about spare parts?
Identify the equipment and configuration, describe the part and provide clear images of its position and any identification marks. This helps keep the request attached to the equipment involved.
What information helps with remote support?
Describe the task being attempted, the observed behaviour and any displayed message. Include equipment identification and clear images when appropriate. Discuss the particular support needed with FTE.
Can I use one rate to compare all configurations?
Compare rates only in the context of the stated configuration and your intended pack. Head count, station arrangement, material and handling requirements should be included in the enquiry.
What samples or drawings should I prepare?
Provide the material description and finished pack dimensions. For containers, include the opening and matching closure; for bags and tubes, include the construction and intended seal.
Does a catalogue application confirm every material is compatible?
No. A listed material category is a starting point for discussion. The actual construction, formulation and proposed process need to be considered for the selected configuration.
What does FTE supply?
FTE supplies and exports food production equipment. Browse the catalogue for filling, dosing, sealing and packaging equipment, together with related equipment categories.
Can you help me select equipment?
Yes. Share your material, packaging format, dimensions, required output, power supply and destination so we can discuss suitable equipment.
What support is available?
Equipment selection, Installation guidance, Training, Spare parts supply, Remote after-sales support.
What are the payment terms?
Payment is by T/T with a 30% deposit.
When will the equipment be dispatched?
Dispatch within one month of contract signing. Transit time to the destination is additional.
How can I request a quotation?
Contact Agela Yan at sales@bespringchem.com or on WhatsApp at +8619532483796. You can also prepare a message using the enquiry builder on our contact page.
Are the application guides customer cases?
No. The application guides explain equipment selection considerations. They do not describe customer orders or verified project outcomes.
Let’s find equipment for your application.
Tell us what you make, how you pack it and the output you need.